Information for Patients and Visitors

If you are planning to visit UPMC Montefiore or another facility on the UPMC Oakland campus, you may have many questions — questions about topics ranging from directions to visiting hours to local entertainment.The links in the above list may lead to the information you need. If your questions remain unanswered, please contact UPMC.

"Ambulatory Surgery at UPMC" is an informational video for patients who are scheduled for ambulatory surgery at UPMC Presbyterian/UPMC Montefiore. This video follows two different patients through their surgical experiences and will help you better understand what to expect on the day of your surgery.

To view our videos, the free RealPlayer® plug-in must be installed on your computer. Download the RealPlayer plug-in (free version)

Patient Handbook (PDF file)
Information for patients at UPMC Montefiore.

For Family and Friends (pdf file)
A visitor's guide to UPMC Presbyterian, UPMC Montefiore, and the surrounding area.

Pastoral Care
The hospital chaplains provide emotional assistance and pastoral care to patients, their families, and staff, regardless of denomination or faith.

Patient Satisfaction
UPMC prides itself on providing quality care to patients. All UPMC hospitals are accredited by the Joint Commission (formerly called Joint Commission on Accreditation of Healthcare Organizations, or JCAHO). If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient also may contact the Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.

Many of our documents are available in PDF format. To read PDF files, Adobe Acrobat Reader® software must be installed on your computer. Download Acrobat Reader (free version)